Ausumn Realty – Refund & Pricing Policy
Last Updated: October 17, 2025
This Refund & Pricing Policy (the “Policy”) explains the refund, cancellation, pricing and
chargeback procedures applicable to payments made through https://ausumnrealty.in and
related Services operated by Ausumn Realty (“Company”, “we”, “us”). This Policy is intended
to be read alongside our Terms & Conditions and Privacy Policy. By making a payment on
our Site or through our Services, you agree to be bound by this Policy.
- Scope
This Policy applies to all paid Services, subscriptions, listings, advertising packages, and
value-added services purchased on or via the Site, mobile applications, or through any
integration using the Razorpay payment gateway. - Payment Gateway
All online payments on the Site are processed through Razorpay (or other authorized
payment gateways) and are subject to their terms and conditions. We do not directly store
your card numbers, UPI PIN, or other sensitive financial information. - Currency and Taxes
All prices are displayed and charged in Indian Rupees (INR) unless explicitly stated
otherwise. All applicable taxes including GST will be clearly displayed at the time of
checkout and included in the invoice. - Pricing Display and Changes
Prices, fees, and offers displayed on the Site are indicative and may change. We reserve the
right to modify pricing, offers, or fees at any time. Any price change will not affect
transactions already completed. - Invoice and Payment Confirmation
A tax invoice/receipt will be emailed to the purchaser’s registered email address on
successful payment. Save the invoice for future reference. For any invoice disputes, contact
billing within 7 days. - Activation and Service Delivery
Most digital services (e.g., premium listings, featured placements) are activated once
Razorpay confirms successful payment. Some services may require manual verification and
may take up to 48 hours to be activated. - Refund Eligibility – General
Refunds are considered only in cases such as duplicate payments, technical failure resulting
in double charges, or where the Service was not delivered as described. The Company
reserves the right to deny refunds for change of mind, buyer’s remorse, or if the service has
been fully rendered. - Refund Eligibility – Non-refundable Items
Certain services are non-refundable as expressly indicated at the time of purchase, such as
once-activated promotional boosts, featured listings, certain subscription tiers, and third
party paid services. - Cancellation by User
Cancellation requests for refundable services must be submitted in writing to
hello@ausumnrealty.in within the timelines specified for that product. Cancellation
requests received after the applicable timeline may be rejected. - Cancellation by Company
We may cancel or refuse to provide services at our discretion (for example, suspected fraud,
policy violations). In such events, we will notify you and process refunds where applicable
per this Policy. - Duplicate or Erroneous Transactions
If you believe a duplicate or erroneous transaction has occurred, notify us at
hello@ausumnrealty.in within 7 days with transaction details (order ID, date, amount). We
will investigate and, if verified, initiate a refund. - Refund Processing Time
Approved refunds will be initiated within 7–14 business days. Actual credit to the original
payment instrument depends on the payment method and the banking/payment processor,
and may take additional time (up to 14 business days for some banks). - Refund Method
Refunds will be processed to the original payment method used for the purchase (card, UPI,
net banking). Refunds cannot be issued to third-party accounts unless required by law and
verified. - Partial Refunds
Where appropriate, refunds may be partial—reflecting the unused portion of services,
applicable activation/administration charges, or any fees for services already rendered. - Chargebacks and Disputes
If you dispute a transaction through your bank or card issuer (chargeback), we will
cooperate with Razorpay and the bank to resolve the dispute. If a chargeback is reversed in
our favor after investigation, you may be billed for the transaction amount and any related
fees. - Refunds for Subscriptions and Auto-renewals
Subscription services may auto-renew unless cancelled. For cancellation before renewal,
follow the cancellation process in your account or contact hello@ausumnrealty.in. Refunds
for charged renewals are subject to the subscription terms disclosed at purchase. - Service Not Rendered
If a paid service is not delivered within the committed timeline and the issue is attributable
to us, you may be eligible for a full refund after verification and approval by our billing
team. - Third-party Services
Payments for services by third-party providers or partner platforms (e.g., inspection,
verification, legal services) are governed by the provider’s refund policy. Ausumnrealty acts
only as a facilitator; however, where we collect such payments, we will assist in processing
refunds as per the provider’s terms. - Promotional Offers and Coupons
Promotional discounts, coupon codes, or special offers may be subject to specific refund
rules. In some cases, refunds will be processed on the amount paid after discount and taxes. - Bank and Gateway Charges
Bank charges, convenience fees, or payment gateway fees collected at the time of
transaction are non-refundable where stated. For clarity, gateway fees charged by Razorpay
may not be fully refundable. - Tax Adjustments
In the event of refunds, any tax adjustments (GST reversal) will be made as per applicable
tax laws and reflected in the refund amount where applicable. - Verification & Documentation
Refunds are subject to verification. We may request identity documents, invoices, bank
statements or other proofs to process a refund. Failure to provide acceptable
documentation may delay or deny the refund. - Fraud and Abuse
Refunds will not be provided where transactions are found to involve fraud, misuse, policy
violations, or attempts to manipulate promotional activities. We reserve the right to
withhold refunds pending investigation. - No Cash Refunds
All refunds will be processed electronically. We do not provide cash refunds. - Refund Audit Trail
All refund transactions are logged and auditable. Records of refunds, disputes, and
correspondence will be maintained for at least 5 years in line with regulatory requirements. - Communications
If a refund is initiated, we will notify you at the registered email/phone number. For status
updates, contact billing at hello@ausumnrealty.in. - Customer Obligations
Customers must ensure the accuracy of payment details and notify us promptly of any
discrepancies. Failure to notify within the stipulated period may affect refund eligibility. - Razorpay Dispute Cooperation
As we use Razorpay for payment processing, you may also need to cooperate with
Razorpay’s dispute resolution procedures. Ausumnrealty will assist but final resolution may
involve Razorpay and your issuing bank. - Limitation of Liability
Our liability for refunds is limited to the amount actually paid by the customer for the
Service. We shall not be liable for any incidental or consequential losses arising out of any
refund or chargeback. - Governing Law
This Policy is governed by the laws of India, and any disputes will be subject to the exclusive
jurisdiction of the courts at Bengaluru, Karnataka. - Amendments
We may modify this Policy from time to time. Updates will be posted on the Site. Continued
use after changes are posted constitutes acceptance. - Contact & Grievance Redressal
For any refund, billing, or chargeback related queries contact:
Grievance Officer: Support Manager (Ausumnrealty)
Email: hello@ausumnrealty.in
Address: Prestige Lakeside Habitat, Varthur Hobli, Gunjur Village, Marathahalli – Sarjapur
Rd, Whitefield, Bengaluru, Karnataka – 560087.
Website: https://ausumnrealty.in - Severability
If any provision of this Policy is held to be invalid or unenforceable, the remaining
provisions shall remain in full force and effect. - Effective Date
This Policy is effective as of October 17, 2025.
